Coupled using a person-pleasant interface, these capabilities enable shoppers expose the designs hidden inside their info and identify important mission intelligence.
We’ll also suppose you conform to just how we use cookies and so are ok with it as explained within our Privateness Plan, Unless of course you end up picking to disable them entirely by means of your browser.
The primary focus of support is to guarantee your deployment exhibits a environmentally friendly standing and is on the market. There's no assured Preliminary or ongoing response time, but we do try to have interaction on just about every difficulty in 3 small business days.
From your Elasticsearch Assistance Console: Visit the Support site or select the support icon, that appears similar to a lifetime preserver, on any page in the console. Speak to us by electronic mail: [email protected]
Get in Touch Why Instaclustr Unmatched expertise Our support workforce has intensive knowledge of Elasticsearch’s specialized aspects and operational nuances. Our managed support pedigree and wide customer base makes certain that we have the expertise to suit any consumer environment. It’s what we do day-to-day On a regular basis, we produce mission important, higher efficiency, and usually-on facts alternatives for our customers. Our organization is focused on the operational overall performance of Elasticsearch and complementary open supply knowledge layer systems. Focused workforce Elasticsearch support workforce is made up of dedicated engineers and Elasticsearch professionals with comprehensive operational practical experience. We've got a chance to support keep the clusters functioning proficiently and properly underneath several conditions and use cases Unmatched encounter Our support group has in depth knowledge of Elasticsearch’s technological details and operational nuances.
For those who have any technological thoughts that aren't for our Support staff, hop on our Elastic Local community community forums and acquire solutions in the specialists within the community, together with people today from Elastic.
We can offer support irrespective of whether your surroundings is on-prem or in the cloud. Make contact with our workforce to debate your certain infrastructure and necessities, like SLAs Elasticsearch support and safety needs.
Focus on your certain prerequisites Once you enter a support deal with Instaclustr, you'll be leveraging greater than three hundred million node hrs of administration and support expertise with open up resource technologies, including the Open up Distro of Elasticsearch.
If you contact us by e mail, make sure you use the e-mail deal with that you choose to registered with, to ensure we can assist you more promptly.
Explain the condition. Incorporate any applicable information, together with mistake messages you encountered, dates and moments when the situation transpired, or anything you think could possibly be practical.
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By email: [email protected]. For those who Get in touch with us by email, be sure to use the e-mail deal with that you simply registered with, to ensure that we can help you extra swiftly. If you're employing a distribution listing as your registered e mail, You can even sign-up a second email handle with us.
These membership ranges deliver certain response situations for support troubles, much better support protection hrs, and support contacts at Elastic. Additionally, it features support for a way-to and development issues. The precise support protection relies on your subscription level.
Our support pages are actually furnished in English, to translate to your desired language You need to use the developed-in translate perform in Chrome or Firefox.
With the release of the new Support Portal, even if you have an current account, you might be prompted to update your password.
To find out more, check Top quality Support Expert services Coverage. When you are on a typical membership, and you simply are interested in upgrading your support degree, you should contact us. We also advise you read our best procedures guide for receiving the most out of one's support working experience:
We use cookies to try and provide you with a far better working experience in Freshdesk. You could find out more about which kind of cookies we use, why, And the way from our Privateness Policy.
As an Elasticsearch Services consumer, you'll receive an email with instructions how you can log in on the Support Portal, in which you can track the two present-day and archived instances.
Just open a circumstance to let's know the title and electronic mail handle you prefer to to be included. When opening a circumstance, There are many stuff you can perform for getting assist a lot quicker: