Coupled by using a consumer-helpful interface, these capabilities assist clients reveal the patterns concealed inside their details and determine critical mission intelligence.
If you're in no cost demo, you also are suitable to have the Elasticsearch Company Common level support for as long as the trial is Lively.
The leading aim of support is to be sure your deployment exhibits a green status and is out there. There isn't any certain Original or ongoing response time, but we do try to have interaction on every concern inside of a few enterprise times.
In the Elasticsearch Provider Console: Go to the Support webpage or select the support icon, that appears like a daily life preserver, on any page inside the console. Contact us by e-mail: [email protected]
Contain the deployment ID you want assist with, particularly when you might have a number of deployments. You can find the deployment ID within the overview web site for your personal cluster inside the Elastic Cloud Console.
Should you be on an Elasticsearch Company Normal subscription and you are interested in shifting to Gold or Platinum support, make sure you Get hold of us. We also propose that you simply study our greatest techniques guidebook for receiving the most out of one's support working experience:
Our managed company pedigree and broad buyer base makes certain that we have the encounter to suit any customer surroundings. It’s what we do each day Regularly, we deliver mission critical, significant general performance, and usually-on details answers for our shoppers. Our business is centered on the operational overall performance of Elasticsearch and complementary open resource information layer systems. Focused workforce Elasticsearch support team is created up of dedicated engineers and Elasticsearch gurus with intensive operational knowledge. We've got the ability to assistance keep the clusters functioning efficiently and proficiently beneath several ailments and use conditions Spin up a cluster in minutes Free Demo
Examine your certain demands Whenever you enter a support contract with Instaclustr, you may be leveraging much more than three hundred million node hrs of administration and support expertise with open up source technologies, such as the Open Distro of Elasticsearch.
For consumers without an Energetic subscription, visit the Elastic Local community discussion boards and have solutions from the industry experts from the Neighborhood, which include people today from Elastic.
Describe the condition. Incorporate any applicable details, which include error messages you encountered, dates and instances when the situation occurred, or anything you're thinking that is likely to be helpful.
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Trying to find emergency Elasticsearch support? Do you think you're owning operational issues with your self-managed Elasticsearch cluster in production surroundings?
By email: [email protected]. When you Make contact with us by email, please use the e-mail tackle that you simply registered with, to make sure that we will let you far more rapidly. In case you are using a distribution record as your registered e-mail, You may as well register a next electronic mail address with us.
Describe the problem. Involve any suitable specifics, which includes mistake messages you encountered, dates and instances when the issue happened, or anything you think may very well be beneficial.
Elasticsearch, Logstash, and Kibana take pleasure in the good thing about owning lively and practical communities. You might have our assurance of high-good quality support and single supply of truth as an Elastic Cloud person, nevertheless the Elastic community can be a useful useful resource to suit your needs whenever you have to have it.
With the discharge of the new Support Portal, even When you've got an present account, there's a chance you're prompted to update your password.
Contain the deployment ID you want assist with, especially if you've got many deployments. The deployment ID are available over the overview webpage in your cluster Elasticsearch support during the Elasticsearch Services Console.
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Being an Elasticsearch Company consumer, you might acquire an electronic mail with Guidance ways to log in on the Support Portal, where you can observe both equally latest and archived situations.
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