Elasticsearch, Logstash, and Kibana enjoy the good thing about possessing vibrant and useful communities. You may have our assurance of substantial-top quality support and single supply of fact as an Elasticsearch Provider consumer, however the Elastic Local community can even be a valuable resource in your case everytime you require it.
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The principle concentrate of support is to be certain your deployment displays a green standing and is out there. There is no certain First or ongoing response time, but we do attempt to interact on each individual concern within 3 business enterprise days.
With the Elasticsearch Assistance Console: Go to the Support website page or choose the support icon, that appears similar to a daily life preserver, on any webpage within the console. Call us by e mail: [email protected]
Include things like the deployment ID that you might want assist with, particularly when you have got quite a few deployments. Yow will discover the deployment ID to the overview site on your cluster while in the Elastic Cloud Console.
Should you have any complex inquiries that aren't for our Support crew, hop on our Elastic Neighborhood discussion boards and acquire answers with the experts during the Group, which include persons from Elastic.
We can offer support regardless of whether your atmosphere is on-prem or in the cloud. Call our group to debate your particular infrastructure and specifications, which include SLAs and security wants.
In case you have any specialized queries that are not for our Support team, hop on our Elastic Group message boards and have responses within the experts in the Group, like people from Elastic.
When you Speak to us by e mail, make sure you use the email tackle that you simply registered with, so that we can assist you much more immediately.
Explain the problem. Include any related aspects, including error messages you encountered, dates and times when the challenge happened, or anything you're thinking that may be valuable.
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By email: [email protected]. For those who Call us by email, please use the e-mail handle that you choose to registered with, so that we can assist you much more immediately. Should you be employing a distribution list as your registered e mail, You can even sign-up a next e mail address with us.
Describe the trouble. Include any suitable particulars, including mistake messages you encountered, dates and moments when the condition transpired, or anything else you think might be helpful.
Our support pages have already been provided in English, to translate to your required language you can use the constructed-in translate functionality in Chrome or Firefox.
With the discharge of The brand new Support Portal, even When you've got an existing account, you might be prompted to update your password.
To learn more, Check out High quality Support Services Policy. For anyone who is on a normal membership, and you have an interest in upgrading your support stage, remember to Speak to us. We also suggest you read through our greatest procedures guidebook for getting the most out within your support knowledge:
A lot of people provide support then don’t wander the walk. Being a pure open up source business, we will only differentiate on cost and support, and we treatment deeply about retaining fantastic support and solving our consumers’ complications immediately.
Contact us along with a member of our group will achieve out for you inside of minutes We’ll swiftly allow you to have a deal set up so we will get to work resolving your Elasticsearch issues and Obtain your environment operational as rapid as feasible.
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